Cancellation and Refund Policy

• You were charged twice for the same item (a duplicate payment).
• Payment succeeded but the reading or plan you paid for was not delivered and we could not fix it.
• The store (Google Play or the App Store) refunds a purchase made through the app.
• We could not complete an order because of a fault on our side.

We do not refund because a reading was not what you hoped for, because the birth details you entered were wrong, or because you bought the wrong profile. If you entered wrong birth details, contact us: we will look at what can be done.

You can cancel before you pay by closing the checkout. Nothing renews automatically, so there is no subscription to cancel: a plan simply ends when its period ends.

Use the support form (topic "Payment or refund") or email jupiterwise.in@gmail.com within 7 days of the payment, with your registered email and the order or payment ID. We check the order and reply by email.

Once approved, the money goes back to the original payment method, usually within 5 to 7 working days depending on your bank or card issuer. Store refunds follow the store's own timeline.

A refund removes access to the item that was refunded. You can buy it again later.